Providing start-to-finish implementation and on-going support for the mCAD software solution.
HGlobal is recognized for its expertise in maintaining Panasonic Toughbooks and ruggedized laptops for Paramedic Services, ensuring reliable performance in the field. Recently, we expanded our services to include the procurement, setup, and maintenance of various mobile devices, including iPads, iPhones, and other tablets and phones. This case study highlights how HGlobal has successfully managed the deployment and maintenance of iPads for a Paramedic Service using the mCAD mapping solution.
Paramedic Services rely on mobile devices for various applications, such as the mCAD mapping solution, which provides real-time navigation and incident management. However, managing a fleet of diverse devices like iPads, iPhones, and Android tablets poses challenges in procurement, setup, and ongoing maintenance. These devices need to be operational at all times, as any downtime could impact the service’s ability to respond effectively to emergencies.
HGlobal offered a comprehensive solution to a Paramedic Service looking to deploy iPads equipped with the mCAD mapping solution. Our team managed the entire lifecycle of the devices, from procurement and imaging to setup and maintenance, ensuring they were ready for use in the field. HGlobal’s services included:
We sourced iPads that met the specific requirements of the Paramedic Service and pre-loaded them with the mCAD mapping solution and other necessary applications, ensuring the devices were ready to use upon delivery.
Each iPad was configured with security settings and connectivity options tailored to the needs of the Paramedic Service, including secure network access and data encryption.
HGlobal provided comprehensive maintenance services, including regular software updates, troubleshooting, and repairs, ensuring the devices remained functional and reliable during operations.
HGlobal worked closely with the Paramedic Service to understand their specific needs and operational environment. The iPads were procured, imaged, and configured to ensure seamless integration with the mCAD mapping solution. The deployment was completed on schedule, and HGlobal’s team provided on-site support during the rollout to address any issues and ensure that the service’s personnel were fully trained in using the devices.
The partnership with HGlobal resulted in several key benefits for the Paramedic Service:
This case study demonstrates HGlobal’s capability to provide end-to-end device management services, extending beyond traditional ruggedized laptops to include iPads, iPhones, and other mobile devices. By leveraging our expertise in procurement, imaging and maintenance, Paramedic Services can enhance their operational efficiency, improve device reliability, and achieve cost savings. HGlobal remains committed to supporting Paramedic Services with tailored solutions that meet their evolving needs.
If your Paramedic Service is looking to optimize its device management and maintenance processes, contact HGlobal today to learn more about our comprehensive services and how we can support your operational needs.
