Optimizing device management (ruggedized laptops) for peak operational efficiency.
HGlobal is dedicated to supporting Paramedic Services with comprehensive hardware maintenance solutions that go beyond basic repairs. To maximize the operational efficiency and security of field devices, we offer a "Performance Package" for our hardware maintenance clients. This package is designed to enhance device management and functionality. This case study illustrates the benefits experienced by a Paramedic Service utilizing HGlobal's Performance Package.
Paramedic Services rely on mobile devices, such as ruggedized laptops and tablets, for critical tasks like patient care documentation, navigation, and communication. Managing these devices in a field environment poses several challenges, including maintaining device operability, ensuring data security, and optimizing device usage. Without robust management tools, Paramedic Services risk device failures, security breaches, and inefficiencies that could impact their ability to deliver timely emergency care.
HGlobal introduced its "Performance Package" to address these challenges, offering a suite of tools that provide comprehensive device management and security features:
The package includes real-time monitoring of device health, ensuring that all devices remain in optimal working condition. By proactively identifying potential issues such as battery degradation or hardware malfunctions, the service can prevent unexpected device failures during critical operations.
The security posture feature provides continuous assessment and management of device security settings, protecting sensitive patient data from unauthorized access and potential breaches. This proactive approach ensures compliance with privacy regulations and safeguards the integrity of patient information.
The package monitors the health and usage of applications, ensuring that critical software remains up-to-date and functions correctly. This feature helps prevent application crashes and ensures that paramedics have access to the tools they need without interruptions.
Geolocation enables real-time tracking of devices, which is crucial for coordinating teams and ensuring that all units are where they are needed most. Geofencing adds an extra layer of security by alerting the service if a device leaves a designated area, helping to prevent loss or theft.
The Performance Package includes Device Freeze, File Delete, and Device Wipe capabilities. These features allow the service to remotely lock a device, delete sensitive files, or completely wipe a device in case of loss or theft, ensuring that no sensitive data falls into the wrong hands.
This feature enables direct communication with end users through their devices, allowing for instant updates or instructions. This is particularly useful for coordinating during emergencies or communicating policy changes to all field personnel simultaneously.
A Paramedic Service partnered with HGlobal to implement the Performance Package across its fleet of devices. The rollout was seamless, with HGlobal handling all setup and configuration to ensure that each device was equipped with the full suite of management tools. The service's IT team received training on using the Performance Package features effectively, ensuring they could maximize the benefits of this comprehensive toolset.
The adoption of HGlobal's Performance Package led to significant improvements in device management and operational efficiency for the Paramedic Service:
HGlobal’s Performance Package provides Paramedic Services with a powerful suite of tools to enhance device management, security, and operational efficiency. By leveraging these capabilities, services can reduce costs associated with device downtime, prevent data breaches, and ensure that their teams are fully equipped to provide high-quality emergency care. HGlobal is committed to supporting Paramedic Services with innovative solutions that enhance their operational readiness and effectiveness.
To learn more about how HGlobal's Performance Package can benefit your Paramedic Service, contact us today to schedule a demonstration and discover the value of comprehensive device management.
